Frequently asked questions
Our delivery fees vary depending on your location. Don't worry though, we'll give you all the details ahead of time so you know exactly what to expect.
Cancellations made 5 days prior to the scheduled rental date will receive a full refund. Cancellations made within 2 days of the scheduled rental date may be subject to a cancellation fee of 50% of the total rental cost. In the event of unforeseen circumstances such as extreme weather conditions or equipment malfunctions, we reserve the right to cancel or reschedule the rental. In such cases, a full refund will be provided. Refunds for partial use of rental equipment will not be issued.
Absolutely! We're equipped to set up canopies on various surfaces including concrete, driveways, and patios. However, in the high desert's windy conditions, we'll need to secure the canopy with water barrels for added stability.
For orders totaling $300 or more, we kindly request a 20% deposit. The remaining balance can be settled on the delivery date. Deposits are not required for orders under $300. You have the flexibility to pay the total amount either before your event or upon delivery.
We suggest making your reservation approximately 1-2 weeks in advance. As we have a limited inventory of certain product styles, booking ahead ensures availability, especially for popular items.
Please ensure the designated area is a flat surface and free from any clutter such as trash, debris, sticks, pet waste, or rocks. Our setup can be arranged on various surfaces including grass, pavement, or dirt. If your property is equipped with an in-ground sprinkler system, kindly switch off the timer and inform our driver to prevent any potential damage to the pipes.